Refund Policy

Identify the payment

SchoolTino software subscriptions and school fee payments are different purchases. Check your receipt or transaction record to identify the recipient and purpose before requesting a refund.

SchoolTino software purchases

For cancellation or refund questions about a SchoolTino subscription, credits, or other software purchase, contact support@schooltino.in with the school name, purchase date, transaction reference, and a description of the issue. Eligibility is assessed against the purchase terms shown at checkout or otherwise agreed, the payment status, and applicable law. This page does not promise an automatic refund for every request.

Duplicate, failed, or uncertain payments

If money was deducted but the purchase is not reflected, or you suspect a duplicate charge, contact support before paying again. Provide the transaction reference so the payment can be checked. Do not send card details, passwords, banking PINs, or one-time codes.

School fee payments

For tuition, admission, transport, or other fees paid to a school, contact the school directly. The school determines the applicable fee cancellation and refund rules. SchoolTino support can assist with a technical payment-record issue but cannot replace the school's decision about its fees.

Processing and statutory rights

Where a refund is approved, processing depends on the payment provider and bank. Support can confirm the status and reference available for that request; no fixed completion time is guaranteed by this page. Nothing in this policy limits rights required by applicable law.